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Taken From OEDb
Blogging and social media have changed the ways of marketing for companies because of their ease, outreach and the fact they’re budget friendly. However, with great new marketing ways come new marketing downfalls. Before blogging and social media were created, if a fan, reader, visitor or customer had a negative comment to make they picked up the telephone, emailed or even wrote a letter. And that’s even if they had the time to do so. Now disgruntled fans, readers, visitors and customers can rock your world in a matter of seconds with one simple public post on your page. How you handle and react to that negative feedback on your blog is very important because it is now out there for the public to see and can affect your brand negatively or positively.
Keep calm and carry on. As soon as you are notified of a less than pleasant remark from a reader, the first thing you want to do is take a deep breath. It is human instinct and completely normal to get defensive and react negatively when faced with ill words. Instead keep clam, take a deep breath and think before you respond.
The faster you respond the better. This almost becomes a game because once that comment has been posted you can count on your other readers seeing it. The ball is now in your court and once other readers see the comment they will wait for your response. Addressing the comment quickly will show your upset reader, as well as your other readers, that you are in the game and on the ball.
As much as you may want to delete the comment, do not delete it. Think of the negative comment like a child that gets caught taking something that doesn’t belong to them. When you approach the child, the first thing they do is hide the item behind their back, signifying to you that they know they have done something wrong by taking the item. Taking away or deleting that comment will only show your unhappy reader and other readers that you have done something wrong. The only exception to deleting is if the comment contains curse words or any other offensive language. If that is the case, take a screen shot of the comment and file it away for reference if anything else progresses with that problem.
Do not apologize. This may puzzle you, but one of the most important rules in any industry or business is that you never admit to doing something wrong. Though there are obviously certain cases when it is needed and okay, you should only use apologies when absolutely necessary. Typically negative comments come from unhappy readers that aren’t satisfied with a lot of things in life. Avoid saying, ‘I am sorry’ but use phrases like ‘I understand’, ‘I want to remedy this situation’, and ‘I’d love to discuss this with you’ etc.
Take them offline. Once you have addressed the negative comment quickly with ‘I’d love to discuss this situation with you more’ direct them offline. You want the negative exchange to end right there and to continue addressing the problem offline. Ask the reader to message you with their email address and/or phone number so that you can discuss everything. This shouldn’t be too hard because most readers are happy to speak with you offline.
Treat the negative comment like you would with any other comment. Just because the comment was made on your blog or on your Facebook doesn’t mean you treat and resolve the problem any other way. Treat it as if the person said it to your face and not online. Nothing changes.
Don’t take it personally. One thing you have to learn when you put yourself out there for the whole online world to see is that you will not always please everyone. As much as you want to make everyone happy, it just doesn’t work all the time. Take notice that for every negative comment you get, you probably have at least five positive comments. Don’t take the comment personally and don’t take offense. Learn from it and move on.
No one is perfect, and in a world where social media and blogs rule, we are bound to run into a few unhappy people. The only difference in a negative comment or review is that it is public and not private. Handling your negative comment correctly will speak volumes towards your work ethic. When that happens it is important to remember to remain clam, address it quickly, don’t delete it or apologize, take it offline and never take it personally. Good luck and happy blogging!
Taken From Longhorn LeadsMany teenagers think they are invincible, and are always looking for the next thrill. While the stunts that were tried 10 to 20 years ago may have seemed daring and dangerous at the time, teens today are pushing the envelope in even more dangerous new ways. Parents truly need to be aware of the risky things that some teens are doing.
Knowledge is power. If adults are aware that these trends are going on in other areas of the country they will be better able to spot them in their own kids or their friends.
Taken From BabysittersBeverly Hills Nannies, a reality show on the ABC Family channel, follows a group of nannies who work for affluent families to give viewers an inside look at the life of a Beverly Hills nanny. While many of the situations are a bit exaggerated, a lot of the situations parallel the life of a real nanny. Here are the realities of Beverly Hills Nannies.
Parents may judge a nanny on the way she looks. On the show one couple rates a nanny on several different factors, including her cuteness. Other nannies spend a huge amount of time trying to figure out what interview outfit will show that they can fit into the family’s prosperous lifestyle without making them “too beautiful” to be hired.
While most families aren’t specifically looking at a nanny’s cuteness factor or the brands she’s sporting during the interview, they are judging her by her appearance. Families often shy away from overweight nannies, assuming (often incorrectly) the nanny doesn’t have the energy needed to keep up with kids, that she’s a poor role model for healthy eating, and that she’s going to pass on her unhealthy food habits. Parents are also leery of nannies who have multiple tattoos and piercings, wear heavy make-up or skimpy clothes, or otherwise fall outside the middle-of-the-road look. Parents worry about giving their kids the idea that those things are acceptable and appropriate. They also imagine having to explain why it’s OK for Nanny Kim to have her nose, eyebrow, tongue and belly button pierced but it’s not OK for their 8 year old daughter to get her ears double pierced.
Dressing in khaki pants or jeans and a polo shirt or blouse and ensuring that your hair is neat and your nails are clean can send the message that you care about presenting yourself as a professional.
At some point, you’ll have to do something way outside your job description. Beverly Hills Nannies has lots of examples of nannies doing things outside the typical nanny job description. While most nannies won’t be asked to pick up dog poop or massage her employer’s feet, every nanny will at one time or another be asked to do something that’s not in their job description. It may be walking the dog, watching the neighbor’s kid, changing the sheets in the guest room, or sending out holiday cards. Families get into tight spots and need something done right away. The nanny is often the quickest and most convenient option. While most nannies will pitch-in at crunch time, they’ll also make it clear those favors are a one-time deal.
Having a written work agreement can prevent job creep and help to ensure that everyone understands what the nannies duties are.
Nannies and employers often say one thing when they’re thinking something completely different. Throughout the show, viewers get to hear conversations between nannies and employers. After the conversation, each side adds private commentary. It’s no surprise that when talking with each other, the nanny and parent are in complete agreement about the topic, but they have a completely different take on it once the other person is out of the room.
For example, when talking to the employer the nanny agrees to take on a task completely outside her job description with a smile and a cheerful “No problem!” Privately she scowls and blasts, “That so isn’t my job. Is she crazy?”
Or, when the nanny asks for a day off to take on a side gig, the employer says “Of course you can!” Privately she fumes and asks, “What is she thinking? She knows I need her to be there that day!”
This doesn’t happen only on reality TV. Nannies and parents routinely hide their true feelings, concerns and needs from each other, afraid to rock the boat. This only leads to an accumulation of bad feelings, unmet expectations and a shaky employment relationship.
Keeping the lines of communication open and addressing issues as they arise can help prevent resentment and help to keep nannies and parents on the same page.
The job is hard because of the parents, not the kids. It’s clear the nannies on the show love and enjoy the kids they care for. Their feelings for the employers, however, are less positive. This is often the case in real life too. Most nannies are fired or quit their jobs because of problems within the nanny / family relationship, not because of an issue related to the children.
Choosing a family that has a similar parenting style and communication style can make a nanny’s interaction with the parents easier.
Part of the job is winging it. On the show, one cooking-challenged nanny has to Google the kid’s favorite recipe before she can make dinner. Another meat and potatoes kind of nanny has to decode the ingredient labels in a bakery to make sure she’s giving a hungry toddler a vegan snack. Again, every nanny watching can tell a similar story.
Every nanny receives instructions from an employer and thinks, “How am I going to pull that off?” Because every job, every child and every employer is different, it’s a guaranteed part of the job that at some point you’ll have to wing it. You’ll have to be resourceful and quickly and creatively find a solution to a challenge before it becomes a problem.
Knowing your employer’s parenting philosophy and being in tune with their needs and expectations can help you wing it successfully, when the time comes.
Beverly Hills Nannies gives its audience a ringside view of the life and times of nannies working in one of the most famous cities in the country. While most real nannies don’t share the 90210 zip code, they do share many of the nannies’ experiences.
Taken From NannyKeeping up with how your child spends her time, what activities she’s engaging in when you’re not with her, and managing her schedule is easily one of the most difficult aspects of parenting. The need to manage and track all of your child’s activities is ever-present, but can present a significant challenge for today’s over-scheduled, harried parents. These 30 blog posts offer ideas and insights regarding the need to track your children’s actions, and the best methods for doing so.
Tracking Internet Activity
The Internet can be one of the most valuable learning and educational tools that your child has at his disposal. The ability to immediately access the most extensive store of information that civilization has ever known puts your child on the fast track to intellectual expansion and academic success. Unfortunately, the Internet can also be a very dangerous place for children. These five blog entries are dedicated to Internet safety and the ethical implications of tracking – or choosing not to track – the websites that your kids visit.
Tracking Phone Activity
Just one generation ago cell phones were seen as extravagant luxury items owned only by well-heeled, powerful adults. Today, the majority of kids and almost every teenager in the country carry their own little piece of mobile connectivity in their pocket. While a cell phone is a great tool for keeping tabs on your kids and ensuring that they can always access an adult when they’re in trouble, they can also present kids with the opportunity to access and share inappropriate content. Learning to track and monitor your kids’ cell phone activity is detailed in these five blog posts.
Tracking Social Networking Activity
Commenting, posting, liking and tweeting are all commonplace activities for the modern kid. Social networking is, however, an avenue for cyber-bullying and predators to access children. Help your kids learn to use social networking safely and responsibly with the pointers offered in these five blog entries.
Tracking Extracurricular Activities
Between soccer practice, dance classes and academic clubs, today’s kids have schedules that rival those of their parents in terms of fullness. Managing your kids’ activities in addition to your own jam-packed routine while still tracking expenses to ensure that you don’t exceed the family budget can present a very real challenge, which is where these five bloggers offer their assistance.
Tracking Chores and Household Responsibilities
Whether your children are tasked with completing chores in exchange for their allowance or are simply expected to perform them as a matter of daily routine, kids and parents alike can benefit from a bit of chore management. These five blog posts offer hints, tips and ideas for tracking which chores have yet to be completed, and which can be crossed off your child’s list.
Tracking Screen Time
There are a wide variety of reasons for modern parents to be concerned with tracking and applying reasonable limits to the amount of time that their children spend engaged with electronic devices. When kids get off the couch and away from the computer, they have more time available to engage in healthy, physically active pursuits. The ideas put forth by these five blogs make managing kids’ screen time a bit less of a Herculean task.
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